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Privacy Policy

Washington Homeopathic Products Privacy Policy

Last updated January 22, 2019 

Hello! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data at Washington Homeopathic Products and how we protect your privacy. We won’t let you down! Also please refer to our Cookie Policy.

www.homeopathyworks.com  

whpadmin@homeopathyworks.com  

260 JR Hawvermale Way, Berkeley Springs, WV 25411

Essential information we collect 

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to: 

  • remember who you are after you log in so that you do not need to authenticate at each click; 
  • monitor if our website is running with the high performance we are dedicated to providing; 
  • let you browse between products without having to start back from the home page at each click; 
  • remember if you put something in your shopping cart before you decide to checkout; and 
  • control that your data is processed securely. 

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide 

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment. 

Accounts 

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also allow you the possibility to easily withdraw your consent and delete your account from our website. Just connect with us at the contact details at the bottom of the page. ​ Because we are a Food and Drug Administration regulated company, we are required to store your shipping address and purchase history in our offices to satisfy regulatory requirements.

Partial Purchases 

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away. 

Personalization 

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block. You can read more about our Cookie Policy here. 

We also send out a monthly newsletter with information about the homeopathic community, featured articles and exclusive promotion from WHP and research into homeopathy. With your permission, we will send this newsletter to you monthly and you may always choose to “unsubscribe” if you no longer wish to receive it.

How do we process your information? 

We use an external provider to operate our website,​ BigCommerce.​ Big Commerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield ​here​ on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. 

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example, Klaviyo to send email communications with our customers. 

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), we use accredited companies to process your credit card information. To that end we use Authorize.net and Pay Pal to process your credit card transactions using high-grade data encryption.  
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders. We use United States Postal Service and United Parcel Service to send packages. We use Endicia Software to process these shipments. Partnering with highly specialized external companies allows us to focus on what we do best: selling great homeopathic products. 

How can you control your personal data? 

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help. 

How long do we keep your data? 

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. 

Do we have any legal obligations when handling your data? 

Many. We might need to share your personal information to comply with applicable legal obligations such as for tax purposes or fraud detections. 

Who can you reach out to for privacy matters or to lodge a complaint? 

You can contact our Data Privacy Leader here: 

Policy Manager
whpadmin@homeopathyworks.com
260 JR Hawvermale Way, Berkeley Springs, WV 25411

Any update? 

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.homeopathyworks.com so it will be visible as you enter our store.